Please be advised that first time renters are subject to an ID verification check by our security department. Once your order is placed we will contact you via email(during our normal business hours) and request additional information to finish processing and approval.

Verification can take up to 3 hours after we receive the information we requested from you. If you are placing an ASAP overnight , 2 day ship or local pick-up, please make sure you give us enough time or your order will not ship or be ready for pick up at our office.

If we do not hear from you within 24 hours, we will contact you once more. If we do not hear from you after that, we cannot hold the equipment and your order will be canceled.

In most cases we do not, however we take into consideration rental history and the value of the equipment requested to determine if a deposit is necessary. First time customers, please check your email after placing your order, as we will require additional information to finish processing and approval. We have strict policies regarding shipping addresses and identity verification procedures.

The rental period starts the day Fed Ex delivers your package or attempts delivery. Your rental period then ends 1 week, 2 weeks etc…after that date. So for example, the package arrives on a Friday and the rental period selected was one week, then the package must be dropped off to a Fed Ex location(not a drop box) before the last pick up of the day on the following Friday.

If the package is dropped off after the last pick up of the day, it will not ship that day and will be considered late.

If the last day falls on a Fed Ex considered Holiday then the next day is the end date.

For local customers the rental period starts the day you pick up the equipment.

If an order is placed and approved by 3PM EST(Mon-Fri) it can ship out that same day. If you note a specific delivery date, we will then ship accordingly.

Yes, we can take reservations up to 4 weeks in advance of your delivery/pick up date. Just make a note in the Special Instructions area as to the date you would like to receive the equipment so we can make the appropriate allocations.

Yes, we do offer local pick up/drop off. All orders must be placed online thru our website www.thelensdepot.com. Please allow at least 3 business hours prior to pick up. We will notify you when your order is ready. We do not accept cash or checks, only credit cards.

We are an internet based company and do not accept walk-ins. Local pickups are available at our Oviedo office by appointment only. We are not a retail store. In order to keep our prices competitive, we do not have additional staff to accommodate browsing, “trying out” equipment, placing or changing orders, etc. We offer local pick up and drop off as an alternative to shipping.

You may pick up your order between 9:30 a.m. and 4:30 p.m. Monday thru Friday. If you cannot make it during those hours then place your order to be shipped. Our office is located at 2785 Wrights Rd, Suite 1101, Oviedo, FL 32765.

The person on the order is the only person who can pick up the equipment. We will not allow pick up of orders by friends, family members, personal assistants, etc. There will be no exceptions, so please do not ask.
Pick Up/Drop Off Policy: Example: If you pick up your order at 10 am on a Wednesday for a one week rental, then it is due back by 10 am the following Wednesday.

We must insist that you honor our drop-off and pick-up policy so that we can allocate inventory appropriately for other customers. Although we will give you one half hour grace period, please do not ask to make exceptions. There will be late fees (as stated in our Rental Agreement) associated with any late returns.

Yes you can. During checkout, there is a section called " Special Instructions" which you can make notes as too when you would like to have the equipment in your hands

Yes Fed Ex does offer Saturday delivery. The charge is an additional 15.00. Our normal checkout process will not calculated it in your total. If you would like Saturday delivery, please make a note of it in the special instructions. We can then bill you separately.

We do have a limit as far how much equipment is out or in transit per customer. Please contact us for specific details.

Once you place your order online and we contact you to let you know your order is ready, you can pick up your order at our Oviedo office. The address is 2785 Wrights Rd, Suite 1101, Oviedo, FL 32765. Hours are Monday thru Friday from 9:30 am to 4:30 pm.

At the moment we do not offer shorter rentals than 1 week.

We check and clean each item before it is shipped out. We guarantee the cameras and accessories are working, and the glass is clear.

Yes. We can however make exceptions and will require additional personal information.

Each lens comes with front and rear caps and all of them have hoods. Cameras will come with 1 battery, a charger, front cap and strap. Flashes will not include batteries. Camera grips do not include batteries.

If the box is not damaged then the Equipment is typically not damaged. Once in a while you might have an electronic problem from the shipping. E-mail us in the event that a piece of equipment malfunctions within the first 3 hours of delivery and we will either exchange or refund the rental price plus shipping. Exchanges are subject to the limits of our stock. Both exchanges and refunds are contingent on verification of problem.

E-mail us Immediately. Our lease agreement states that if the equipment is damaged you are responsible for 100% of the repairs and or the replacement if not repairable. If you purchase the Damage Waiver then you are only responsible for 15% of the retail value of the equipment. We will provide you with a repair receipt from the service center. Please take a look at our lease agreement for a more detailed explanation.

We offer an optional damage waiver that limits your liability for unintentional damage to 15 % of the repair and or replacement cost while the equipment is in your possession. See lease agreement for further details.

Minor scratches to a lens barrel, hood, flashes and cameras are considered the results of ordinary wear and tear and will not result in damage assessments. Scratches to the glass, screens, couplings, buttons, mirror or any other part that affects the equipments performance will be considered damage.

Once your order is placed.

Yes we can.

Shipping time is based on what method is chosen. Please be aware that FedEx strives for 100% commitment time but delays do occur. Give yourself and extra day or so before you actually need the item.

Shipping to you and back to us is calculated at checkout based on delivery address and method of shipment.

We will have a prepaid return-shipping label in the box with the items. Repack the lens, camera or accessories with everything we sent you in the box and padding it came in. Seal it, put the return label on it, and take it to your local Fed Ex/Fed Ex Kinkos.

It is the lessee's responsibility to get a receipt from Fed Ex when dropping off a package for shipment back to us.

Yes you can, just contact us via e-mail or phone prior to the end of your rental period. We will let you know if it is available to extend.

Unfortunately no, any subsequent extensions are based on a new rental period. So if you think you might need more time, it comes out less expensive to book the longer time period from the beginning.

Yes, we do. Late fees for items such as lenses, flashes, accessories, all items other then cameras and lighting (regardless of rental cost) will be billed at $20.00 per day. Camera bodies and lighting equipment will be billed at ¼ of the weekly rental rate per day.

Cancellations are made by contacting us via phone or e-mail. Cancellations made within 3 days of scheduled shipment or pickup will incur half of total cost of rental charges associated with said order.

E-mail us and we will be happy to answer your questions.